CX is more than a buzzword. It’s a differentiator in a world of undifferentiated products and services – and it can be the most cost-effective (and satisfying) form of marketing.

We believe in the power of CX; talk to us and you’ll see why.

Program Planning and Customer-Journey Mapping

We sit down with your stakeholders and map out your customer journey, identifying friction points and opportunities for communication – just like we have for many successful organizations. Customer-journey mapping is an invaluable exercise that produces revelations that businesses hadn’t known or imagined.

Research Integration

When we recommend CX research, we design the surveys (if we determine surveys are needed), help with integration into CRMs and other programs or systems, and make sure the data feeds back into the program. We can do a variety of survey formats, from employee-satisfaction measures to scripts for quick IVR surveys to full-blown focus groups.

Management

We can manage an entire CX program, from journey mapping to CSAT to dashboarding. We specialize in what’s important – taking the data and using it to actually help improve customer experience in measurable ways.

Metrics, Reporting, and Dashboarding

We crunch the data, extract the insights, and make them available to you in a variety of user-friendly formats.

CSAT

We can design and implement a comprehensive customer-satisfaction program. And be sure to ask us how we feel about the Net Promoter Score.